Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the conditions under which bookings made through our platform may be cancelled and refunds, if applicable, will be processed. By proceeding with a booking, you acknowledge and agree to the terms stated below.

1. Cancellation by Customer

All cancellation requests must be submitted in writing through our official communication channels. The date on which the cancellation request is received will be considered the effective cancellation date.

• More than 30 days prior to departure: Full refund, excluding non-refundable payment gateway or processing fees.
• 15 to 30 days prior to departure: 50% of the total booking amount will be refunded.
• 7 to 14 days prior to departure: 25% of the total booking amount will be refunded.
• Less than 7 days prior to departure: No refund will be applicable.

2. No-Show Policy

Failure to report for or participate in the booked service on the scheduled date without prior written cancellation will be treated as a no-show. No refunds or rescheduling will be provided in such cases.

3. Cancellation by the Company

We reserve the right to cancel or reschedule a tour or service due to operational constraints, safety concerns, force majeure events, or insufficient participation.

In such cases, customers will be offered either:

• A full refund of the booking amount, or
• An option to reschedule the booking to a future date

We shall not be responsible for any additional expenses incurred by the customer, including but not limited to travel arrangements, accommodation, or personal losses.

4. Refund Processing

Approved refunds will be processed within 7–10 business days and credited to the original payment method used at the time of booking. Processing timelines may vary depending on banks or payment gateways.

5. Non-Refundable Components

Certain components such as convenience fees, service charges, or third-party costs may be non-refundable. These will be clearly disclosed at the time of booking wherever applicable.

6. Policy Modifications

We reserve the right to amend or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon publication on the website.

For any questions or clarification regarding cancellations or refunds, please contact our support team through the details provided on the website.